Relationships & Communications
Healthy coping for the challenges of interacting with others, professionally and personally.
Great Expectations: A lawyer-client handbook
The CBA has produced Great Expectations: A lawyer-client handbook to help lawyers and clients better understand each other’s needs.
Managing the lawyer/client relationship
Information and links from PracticePRO about managing relationships.
Relationship to Clients
An excerpt from The Law Society of BC’s Code of Professional Conduct for BC, focused on the lawyer/client relationship.
Successfully Juggling Work and Family: Tips for Lawyers
Rushing to the day care before it closes, taking your budding soccer star to a weekend tournament, attending parent-teacher interviews, and still meeting your targets for billable hours… combining family responsibilities with a legal career is not easy.
Conflicts Rules Leave Room for (Careful) Collegiality
Consulting with more experienced colleagues to confirm that you’re on the right track in resolving a problem is natural and commendable in any profession. Working in isolation is inefficient, and leads to preventable errors. Without access to information about others’ experience, we’re forced to make our own mistakes. For this reason, sole practitioners are routinely encouraged to seek out mentors and advisers from among the broader bar.
Building Business Relationships
Building Trusted Client Partnerships: A Checklist
Some tips for building partnerships, including “[t]reat old clients like new clients,” “[p]rovide value in new ways,’ and “[f]ocus on client service.”
Five Keys to Building a Referral Marketing Program
Most firms want work from referral sources. It’s that “word of mouth” source of business that’s elusive to many, but highly valued by all.
CBA’s Practice Link offers Five Keys to Building a Referral Marketing Program.