Submission to Circle of Chairs of BC Administrative Tribunals: Collecting User-Centered Data

  • February 27, 2023

On February 22, CBABC delivered a letter to the Circle of Chairs of British Columbia Administrative Tribunals, to recommend BC administrative tribunals increase their efforts to collect user-centered data and use that data to support innovation and improve access to justice across B.C. 

CBABC is of the view that increased collection and use of user-centered data would help tribunal administration: 

  • identify previously unknown problems, inefficiencies and barriers that inhibit access or complicate the tribunal process 
  • recognise and implement solutions to any identified issues 
  • build and enhance public trust and confidence in tribunals 

We welcome the opportunity to support BC administrative tribunals in developing and implementing approaches to user-centered data collection. 

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